Evolink was successfully certified under ISO/IEC 20000-1 standard – the international standard for IT Service Management for the services provided by the company.
The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed.
Certification according to ISO / IEC 20000-1 is fast becoming a standard of quality among providers of ICT services. And it is not only the label, it allows also to improve their quality of service and reasonable application of processes for monitoring and analysis.
The audit and certification was carried out by an international certifying company - LL-C (Certification).